FAQ

What types of products does SmartVarlance offer?

SmartVarlance specializes in a curated selection of innovative tech gadgets and stylish home accessories. Our product range includes smart home devices and multifunctional kitchen tools designed to enhance everyday living through quality and cutting-edge design.

How can I contact SmartVarlance for support?

You can reach us via email at yordan@smartadjusts.com. For any inquiries regarding your order or product information, please do not hesitate to get in touch.

What is the return policy for products purchased from SmartVarlance?

SmartVarlance has a 30-day return policy. Customers have 30 days from the date of receipt to request a return. Items must be in their original condition, unworn or unused, with tags, and in the original packaging to be eligible for a return.

Are there any exceptions to the return policy?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific product, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item purchased from SmartVarlance?

To exchange an item, the fastest method is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item you wish to acquire.

What should I do if my item arrives damaged or defective?

If your order arrives damaged or defective, please inspect the item immediately and contact us at yordan@smartadjusts.com to evaluate the issue. We will work to resolve the problem promptly.

Is there a cooling-off period for returns in the European Union?

Yes, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition, unworn or unused, with tags, and in the original packaging.